The COVID-19 virus have swept the whole world
Human suffering was increasingly obvious
Everyone was deeply affected
This battle without smoke was
Also started in Ajman China Mall
The faith to prevent the outbreak and protect China Mall
Like the power of our antibodies against the epidemic
On the battlefield with the virus, though unarmed
We all have our own battle stations
They are ordinary people without the title of “hero”
They are the ordinary face standing behind Ajman China Mall
We can’t see them
Like the movie scene that Marvel heroes save the world
They are common and ordinary
But their actions are also worth recording
01
A lion-hearted man is also a tender man
“My bro, Li, don’t worry. Check your temperature again to see if it is normal? Don’t scare yourself.” “The government has set up a test point at Carrefour. I will send you the application process.” “When you are quarantined at home, exercise more and drink more milk to enhance your resistance.” “Sister Wu, don’t cry. I will accompany you to the Khalifa Hospital for testing tomorrow.”...... During the closure of China Mall, Ke Liming, a member of the Security Department, would pick up 200 phone calls every day, let alone the countless replies concerning testing consultation, psychological consultation, picking up goods in the mall, and so on. During the special epidemic period, we not only had to protected the mall well but also comforted the entrepreneurs who invested in the park. There were many entrepreneurs seeking for psychological consultation every day. As for the frequent abnormal temperature tests, in order to check whether they were infected, they all needed to go to the hospital for testing. However, Ke Liming bravely shouldered this “high-risk” heavy task. As long as his phone rang, he would act as the “warm-hearted Baymax” to accompany the entrepreneur during the whole process and cheered on them, making everyone feel at ease. When he met a provocateur who said “Chinese virus”, he also gave a powerful response and defended the dignity of the motherland. He never wanted anything in return. Even a bottle of water and a can of coke they bought would make Ke Liming feel the sweetest taste this summer.
02
Safeguard of the security of China Mall
“Shozab, you are responsible for the disinfection of the area from Hall A to Hall D. While Labard, you are responsible for Hall E and Hall H.” “What time will the garbage truck come today?”...After China Mall resumed business, Luo Yuyao, from the Operation Department, along with 34 cleaner brothers, took part in the epidemic war. Due to the large floating population in the mall, the difficulty and risk of epidemic prevention were higher and sanitation and cleaning work were more complicated than before. At around 7 o’clock every morning, he and the cleaners came to the mall to do the first round disinfection and cleaning and then the disinfection of the bathroom would be conducted every hour. The disinfection of more than 2,000 enterprises, the cleanliness of lanes and public areas, and the timely removal of garbage were conducted every day. Luo Yuyao also needed to grasp the living environment of the employees in the mall and track and update them every day. When exceptional situation emerged, he had to report it in time to ensure the mall was truly sterile.
03
Supply clerk of epidemic prevention material
“10 infrared temperature detectors, 100 boxes of masks, 100 barrels of sterilized alcohol, 1,000 pieces of protective clothing, and 1,000 bottles of hand sanitizer have all been in place and the storage procedures are completed.” Xie Ni, from the Property Management Service Department, pressed the “send” button and then slowly breathed a sigh of relief. However, Xie Ni was still anxious for the epidemic prevention supplies a few days ago and went to four or five suppliers on average every day. “I have purchased masks, disposable gloves, hand sanitizers and other anti-epidemic items yesterday. All these items cannot be purchased from one supplier. Today I plan to go to another supplier to buy the infrared temperature detector.” The information sent to the department leaders in the past was less than 2 days before the business resumption of China Mall. Today, the Mall’s anti-epidemic measures are all carried out in an orderly manner. Where necessary, Xie Ni will be there like the “timely rain” to provide endless “replenishment” for this “protracted war”.
04
File messenger PRO
“General Manager Fang, according to the latest notice from the UAE Immigration Bureau, there is no need to transfer tourist visas to long-term visa and no fines will be incurred.” “Mr. Chen, today the working hour of the Free Zone will be changed to online working. The information must be submitted before 12 a.m.” Mudasa, from the Licensing Department, commuted to the Free Zone and offices in the mall every day. The backlog of documents during the epidemic, visas and business licenses to be dealt with, and the changeable policies did not bother Mudasa. He always clarified the thoughts with his colleagues in the Licensing Department and made things done at a critical moment. It was not a big deal if he had to run a few times back and forth every day, pick up a few more calls at night, and go to the immigration office to repeatedly confirm. For Mudasa, the most important and enjoyable thing is the simple sentence “THANK YOU” said to him when he hands over the completed customer information to them as soon as possible.
05
Good-looking and capable department manager
“Mr. Zhang, you haven’t come to renew your contract this month and the cheque is about to bounce. You said that you want to postpone the cheque but you can’t return to the UAE from China. I will report your situation to the company. Hopefully, we can overcome difficulties together.” The Merchants Department underwent the greatest working pressure and intensity during the epidemic. Hu Yi, dream man and department manager of the Merchants Department, even in the face of this epidemic, was able to take a tense situation calmly. Faced with a series of possible chain reactions such as the economic downturn, capital chain ruptures faced by some companies, and the loss of customers, he led his colleagues in the Merchants Department to actively complete the first line of attack and defense to defend the basis of the mall and overcome the first round difficulty caused by the epidemic. He and his fellow partners actively understood customer’s needs, deeply participated in the discussions organized by the Prevention and Control Group, publicized and explained the company’s support policies, communicated with frontline customers one by one in detail to understand the problems and difficulties they were facing, and did a good psychological counseling and guidance job. He showed the cadres’ responsibilities through the attitude of professional manager to experience ups and downs and advance and retreat together with the customers and company.
06
Industrious “bees” guarantee the smooth operation of the Mall
“Hello, please wait outside the isolated yellow line. I will process your payment as soon as possible.” “This is your payment list. Please sign your name after you check it.” “OK, next one”...... Everything recovers since the business resumption of the mall. Mai Qing, deputy director of the finance department, is responsible for the management of cashier line. Due to the epidemic, a backlog of the prolongation of the check, rent renewal, utility bills, deposit refunds, and other fees need to be deal with did not break the 5-square meter Cashier Room down or make Mai Qing collapse. She acted as usual, like a dedicated and obscure little bee, working tirelessly to guarantee the smooth operation of the mall. Thus, all of the operation activities return to the normal state.
07
Security housekeeper protects the Mall
“Good evening, leaders and colleagues! This is today’s statistical report. Please check. The number of people whose body temperature exceeds 37°C is zero.” When the spreadsheet of Employee Health Follow-up Form during Epidemic is clicked on, the numbers like 36.5°C, 36.6°C, or 36.7°C... will come into sight. These were the numbers of body temperature most frequently exposed to Xiao Xiaoliang since the outbreak. In her computer folder, there are countless checklists and registration forms. During the epidemic, she needed to collect and sort out the body temperature and travel status of staffs in various departments every day. She also had to make information statistics of the staff’s health condition and establish files, such as whether the employee had a fever and whether any materials need to purchase...There are nearly 100 employees in the company and each has to do the temperature measurement 3 times a day. Thus, she needs to register nearly 300 times a day and she has been working in the epidemic prevention and control point for more than 3 months.
08
Public relation expert is also the lucky star
“Good news, good news! Sheikh Sultan, the chief commander of the Police Headquarters, has just signed our application. The entrepreneurs in the mall will be saved!” At the beginning of the outbreak, the UAE Ministry of Economy issued a restraining order stipulating that no one is allowed to enter or leave the mall except for the relevant workers. Instantly, most of the enterprises in the park were at a loss. If the goods in the mall cannot be taken out, the orders placed in the early stage of the outbreak will be turned into bubbles and they may even face the risk of bankruptcy due to the insufficient operation of funds caused by the hoarding of goods. After learning the relevant situation, the company responded quickly and assigned Mustafa, from the Public Relations and Legal Department, to repeatedly communicated with the Police Headquarters for the approval of the “fast entry and exist” plan under the premise of good epidemic prevention and control work. The autographed letter of Sheikh Sultan, the director-general of the police, was obtained allowing for the convenience of China Mall enterprises to pick up goods from the mall. To some extent, it alleviated the operating pressure faced by entrepreneurs during the epidemic.
09
Actuary carefully calculates the refunded rent
“Hello, this is the three-month rent-free application procedure during the epidemic.” “Hello, your three-month rent-free documents also need to be stamped by the Finance Department.”... Since the outbreak of the epidemic, the enterprise was issued a three-month rent-free policy by the mall. This means that after the business resumption, Wang Hong, the manager of the Audit and Review department, needed to check the length of the lease period, check extension, water and electricity taxes of more than 2,000 companies. Seen that countless scheduled customers were waiting at the counter, she did not dare to drink too much water for the fear that there was no time to go to the bathroom. The entrepreneurs may feel really at ease once the rent-free policy is truly implemented.
10
A publicist always has sharp eyes and agile hands
“I have fully charged the camera and stabilizer. Everything is ready. I will set off as soon as noticed by the Free Zone.” At 7:30 in the morning, Wang Haijun, from the Brand Building Department, arrived at China Mall in protective clothes with his camera and tripod. It was during the closure period that the Free Zone and China Mall jointly disinfected the mall. Shooting was not easy. A good shot with proper shooting angle and accurate shooting time may require him hold a posture for a few minutes. The sweat along his cheek soaked his mask, so did the clothes under the protective clothes. At present, he is collecting materials for the anti-epidemic MV of the mall. After the epidemic occurred, recording the stories of the mall had become the new focus of his work. With the eyes filled with love, he picked up the camera and set off again.
They are ordinary people blooming in the deep time tunnel
Shining in the stories of life
Encourage other friends to
Ride the wind and break the waves
March forward courageously